All payments made on Chaplin are processed through Stripe and are non-refundable once the transaction has been completed. By making a payment on the platform, you acknowledge and agree that no refund will be issued unless required by applicable consumer protection law.
This refund policy applies uniformly to all payment types processed on the platform, including:
The non-refundable policy applies equally to all of the above without differentiation between payment types.
Chaplin does not offer a refund window after payment processing. Once a transaction has been completed through Stripe, it is considered final. There is no cooling-off period, trial window, or grace period during which a refund may be requested for a completed payment.
Partial unused subscription periods are non-refundable. If you downgrade your subscription plan or cancel your subscription before the end of a billing cycle, you will retain access to the paid features until the end of the current period, but no prorated refund will be issued for the remaining unused time.
Downgrades and cancellations do not entitle the user to a prorated refund for any portion of the subscription period that has already been paid for.
All payments on Chaplin are processed by Stripe, a third-party payment processor. Chaplin does not store full payment card details. Your card information is handled securely by Stripe in accordance with their security standards and PCI compliance requirements.
For information about how Stripe handles your payment data, please refer to Stripe's own privacy policy and terms of service.
Refunds are granted only where required by applicable consumer protection law or mandatory legal obligation in the user's jurisdiction. If local legislation mandates a right to a refund under specific circumstances, Chaplin will comply with those requirements.
Requests for legally mandated refunds are evaluated on a case-by-case basis in accordance with applicable law. Users who believe they are entitled to a legally mandated refund should contact us using the method described below.
If you believe a payment was made in error, or if you wish to raise a billing dispute, please contact us at billing@chaplin.events. We will review your case and respond within a reasonable timeframe.
If you are unable to resolve a billing issue directly with us, you may raise a dispute through your card issuer or bank. Please note that chargebacks initiated without prior contact may delay resolution.
For requests related to legally mandated refunds under consumer protection law, please include your jurisdiction and the legal basis for your claim when contacting us.